EDXM Global Pte Ltd (“EDXM Global”) is an affiliate of EDX Markets LLC (“EDX”), a fast-growing digital asset company which operates a marketplace designed to meet the needs of both crypto-native firms as well as the world’s largest financial institutions. EDX enables safer, faster, and more efficient trading of digital assets, leveraging best practices from traditional financial markets on a purpose-built crypto platform. EDX launched spot trading in the U.S. in June 2023. In 2024 EDX is expanding its product suite into derivatives and its geographic reach to the APAC region, and beyond.

EDX is backed by a consortium of major financial firms, including Citadel Securities, Fidelity Digital Assets, Virtu Financial and Charles Schwab, and others. EDX is also backed by prominent crypto Venture Capital firms Sequoia, Pantera, and Paradigm. EDX recently closed a Series B funding round to fuel expansion. For more information, please visit edxmarkets.com.

EDX’s international business, EDXM Global is seeking a full-time Client Onboarding and Success Lead to spearhead its client onboarding and relationship management efforts for its Singapore based business. This person will be responsible for ensuring smooth client onboarding, client satisfaction, and supporting the sales team. This is a tremendous opportunity to be on the ground floor of building the industry-leading marketplace backed by prominent VC’s and financial institutions. The Client Onboarding and Success Lead will be reporting to the local CEO/Head of APAC with a dotted line into the Head of Sales and Chief Compliance Officer.

Responsibilities and experience required:

Responsibilities:

• Lead the institutional client onboarding process from initial engagement through to successful integration
• Enhance overall client onboarding experience and ascertain committed SLAs are upheld by working closely with Compliance, IT and Product teams
• Coordinate with internal teams (Sales, Compliance, Market Operations, Clearing Operations, IT and Legal) to ensure smooth and timely onboarding of new clients, including integration with spot trading and derivatives platforms
• Conduct regular reviews of client accounts to ensure compliance with internal policies and regulatory requirements.
• Implement and monitor action plans for any necessary updates or improvements
• Perform thorough name screening and wallet screening to identify and mitigate risks associated with client accounts.
• Ensure compliance with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) regulations
• Manage and respond to Requests for Information (RFIs) to/from clients, providing clear, accurate, and timely information
• Facilitate communication between clients and internal teams to address queries and resolve issues
• Act as the first line of defence in AML/CFT processes, ensuring adherence to regulatory standards and internal policies. Monitor transactions and client activities to detect and report suspicious behavior
• Act as the primary point of contact for institutional clients during the onboarding phase, ensuring a positive and efficient experience. Provide ongoing support to clients, addressing any concerns and facilitating their success on the platform
• Act as the primary point of contact for key accounts, resolving issues and escalating when necessary
• Work closely with the sales and operations team to ensure smooth handover of new clients and seamless exchange integration and ongoing support
• Cultivate relationships with clients to boost exchange volumes
• Contribute to business development, product management, and UX/UI improvements to enhance competitiveness
• Create and maintain detailed client profiles, understanding their unique needs and requirements
• Collaborate with internal teams to adapt to regulatory changes
• Gather and analyze client feedback to drive product improvements and new feature development
• Support business team with data analytics, reporting, and other sales and marketing initiatives

Skills:

• Singaporean or Singapore PR holder is preferred. Minimum of 5 years of experience in institutional sales, customer success, onboarding, compliance, or a related field within the financial services or digital asset industry
• Strong understanding of AML/CFT regulations (PSN02) and industry standards in Singapore, digital payment token services, SPOT trading, and derivatives
• Previous Experience in KYC/CDD/EDD, Name Screening, Wallet Screening, Customer Activity Reviews and Analytics preferred
• Excellent communication and interpersonal skills, with the ability to manage multiple stakeholders and complex processes
• Proven analytical and problem-solving skills with meticulous attention to detail to enable the ability to communicate to a wide array of internal counterparties
• Self-motivated and proactive team player who takes ownership and accountability of projects, and has strong organizational skills to effectively manage competing priorities
• Strong understanding of crypto markets, trading mechanisms, and knowledge of regulatory landscape APAC is a plus.
• Proven track record of supporting institutional client relationships and driving client satisfaction
• Customer-centric mindset with a passion for delivering exceptional service
• Adaptability and willingness to learn in a rapidly evolving industry
• Familiar with relevant productivity software such as Jira, SharePoint etc.
• Previous experience with CRMs, experience with Salesforce is a plus
• Previous experience with data analytics tools, experience with Looker is a plus
• Bachelor’s degree in Finance, Business, Law, or a related field. Relevant certifications (e.g., CAMS) are a plus
• Fluency in English; proficiency in an Asian language is highly desirable

What EDX offers you:

EDXM Global has a flexible, hybrid work environment with dedicated and engaged colleagues. EDX offers competitive salaries and a comprehensive benefits package.