EDX is seeking a Market Operations Analyst to join our growing team. Sitting at the intersection of market structure, technology, and client experience, you will help ensure the integrity, performance, and reliability of EDX’s trading environment: monitoring market health in real time, resolving Member issues on the front line, validating software changes, and running daily procedures. You will also work closely with Product and Technology to recommend platform enhancements and improve the Member experience. The ideal candidate thrives in a fast-paced startup, takes ownership of outcomes, and brings market knowledge and technical fluency.

EDX is a digital assets marketplace and clearinghouse created in collaboration between US retail wealth managers and market makers for secure and compliant trading and clearing of digital assets, which is bringing best practices from existing markets to crypto (e.g., segregation of duties to reduce conflicts of interest between a market maker and an exchange) while mitigating the conflicts of interest in current digital asset markets.

Responsibilities:

Market Operations runs lean coverage across regions. Team members cover absent colleagues, respond to market emergencies, and support planned maintenance windows. The candidate should have an entrepreneurial mindset and have after-hour awareness to support teammates in need.

Hours: Five-day week aligned with London market hours (typically 07:00–16:00 GMT/BST). Weekend coverage is shared across the UK team on a coordinated schedule, so everyone has predictable time off.

Market Operations & Integrity

• Maintain and improve the policies and procedures governing orderly market operation
• Monitor markets in real time for abnormal activity or disruptive events, and escalate or resolve promptly
• Troubleshoot operational issues in a timely manner, keeping detailed incident logs and post-mortems

Member Support (Technical Account Management)

• Serve as a primary contact for Member inquiries on markets, trading, connectivity, onboarding, technology, and products, building strong relationships and ensuring Members’ success on the platform
• Play a substantial role in Member onboarding, from Welcome Letters and integration kickoff through UAT conformance testing and configuration to Production setup and credential handoff
• Support Perps Members during risk events, including margin calls, liquidations, and auto-deleveraging, with timely, technically grounded guidance in high-severity moments
• Work with Technology to resolve complex Member issues
• Ensure every Member issue is ticketed, owned, and tracked to resolution

Technology & Product

• Partner with Technology to support the product roadmap, contributing market operations expertise to feature design and prioritization
• Perform QA testing and write detailed specifications for new features, workflows, and system changes
• Support connectivity onboarding for new Members, including FIX setup, API integration, and testing

Data & Analytics

• Use Looker to build dashboards and reports on customer behavior, order flow, and market health
• Identify trends and anomalies in trading data to support business decisions and regulatory reporting
• Contribute to automation that reduces manual operational burden

AI & Innovation (Bonus)

• Apply AI tools (LLMs, agentic workflows, automation) to streamline procedures, accelerate analysis, and improve the Member experience
• Partner with Technology and Product to prototype and adopt AI-driven enhancements, and share learnings with the team

Experience:

• Bachelor’s degree in finance, Economics, Computer Science, or a related field or role
• 2–5 years in trade desk support, exchange operations, or market operations at an exchange, broker/dealer, FCM, or trading firm
• Strong understanding of market microstructure, order book mechanics, and trading workflows across spot and/or derivatives markets
• Hands-on experience with FIX Protocol (session setup, gateway configuration, troubleshooting) and API connectivity
• UAT experience, with the ability to validate system changes before deployment
• Experience supporting institutional clients in a technical capacity under high pressure
• Experience in a 24/7/365 support environment
• Familiarity with issue tracking, CRM, and customer communication platforms
• Exposure to both traditional financial markets and crypto/digital assets preferred

Skills:

• Strong attention to detail, operational accuracy, and client service
• Self-starter with an ownership mentality, a high sense of urgency, and availability off-hours when needed
• Working knowledge of TCP/IP networking and packet-capture tools (e.g., Wireshark) for diagnosing client connectivity issues
• Ability to analyze data and trade logs to diagnose and resolve problems
• Excellent written and verbal communication; able to explain technical concepts to non-technical stakeholders
• Familiarity with AI/LLM tools (e.g., Claude, Copilot) and interest in applying them to operational workflows — a plus
• Proficiency in Looker (or comparable BI tools)